This article explains how deposit processing works on OCT24, what different deposit statuses mean, and why a deposit may appear as pending before being credited.
How Deposit Processing Works
When you send cryptocurrency to your OCT24 deposit address, the transaction is processed on the blockchain network you selected. OCT24 credits deposits only after the transaction receives the required number of network confirmations.
Processing time depends on:
- The selected blockchain network
- Current network traffic and congestion
- Confirmation requirements of the network
OCT24 does not control blockchain confirmation speeds.
Deposit Status Explained
You may see one of the following statuses in your Deposit History:
Pending
- The transaction has been detected on the blockchain
- Network confirmations are still in progress
- Funds are not yet credited
This is normal and usually resolves once confirmations are completed.
Success
- The required confirmations are completed
- The deposit has been credited to your account
No further action is needed.
Failed
- Deposit requirements were not met
Common reasons include:
- Network mismatch
- Incorrect asset sent
- Amount below the minimum requirement
In this case, the deposit may not be credited automatically.
Why a Deposit May Be Pending
A deposit may remain pending due to:
- Network congestion
- Insufficient confirmations
- High blockchain traffic
- Temporary delays on the selected network
Pending status does not indicate a problem unless it remains unresolved beyond normal confirmation times.
What to Check if Your Deposit Is Pending
Before contacting support, please confirm:
- The network used matches the selected network exactly
- The correct asset was sent
- The amount meets the minimum deposit requirement
- The transaction has confirmations on the blockchain
You can check confirmation progress using the transaction hash (TxID) on the relevant blockchain explorer.
When to Contact Support
If your deposit remains pending after a reasonable amount of time and all details are correct, contact OCT24 Support and provide:
- Transaction hash (TxID)
- Network and asset used
- Amount sent
- Time of transfer
This helps the support team review your case efficiently.
Important Notes
- Deposits are credited only after sufficient network confirmations
- Confirmation times vary by blockchain
- OCT24 cannot speed up or reverse blockchain transactions
- Users are responsible for selecting the correct network and asset
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